Features

The Dimplex 23" Multi-Fire XHD™ Firebox has a thin, black glass surround revealing flames that are vivid day or night, the Multi-Fire XHD invites you to get cozy by the fire. Customize the flames and create the perfect atmosphere by adjusting the LED lighting with the remote control or built-in touch controls. With safe and powerful heater warming up to 1,000 sq. ft., the Multi-Fire XHD is the ideal way to add comfort and ambiance to any room.

Features

Specifications

Warranty

All of our products come with at least a 1yr warranty. Please check our warranty page for a more in depth breakdown. Read More

Shipping

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. Read More

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 Business Days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Read More

Returns

If you are not satisfied with your product, we offer a refund for non custom or Made-to-order products (see exceptions below). There is a 20% restocking fee and return shipping costs are the responsibility of the buyer. Read More

To qualify for a return please note the following:

Please make sure this is NOT a Custom-Made or Made-to-Order product. Product must be clean, unused, and in its original packaging. Items must be sent within 7 days from delivery. Refunds will only be issued to the original credit card used when placing the order. Read More

Links:

Warranty Page | Shipping Policy | Refunds & Returns Policy | Price Match Policy | Backorder Policy

All FAQs

Do I need to be home for delivery?

If you purchased a fireplace from us, the freight company we hired to deliver your purchase will contact you for a good time and date for delivery. Typically, if your purchase is being shipped via FedEx ground you do not need to be home. We always ask that you make sure your purchase has arrived undamaged prior to the delivery service leaving your home.  

What happens if my product is delivered damaged?

If you receive a damaged package during, we can help. Please inspect the packaging of your item(s) when they arrive.  If you notice any damage, you should make note of it when signing for delivery. If you item(s) do arrive damaged, please send photos to support@atlasfireplaces.com and we will process an insurance claim on your behalf.  We will also work with you on getting a replacement, if necessary. Please read more under shipping damage on the returns policy page.

Do you install fireplaces?

We do not install fireplaces. We do recommend you find a local NFI certified fireplace installer which you can search for on NFI’s website here: Public – National Fireplace Institute (NFI) (nficertified.org)

How do I know what is included with my fireplace?

Please read the description carefully. All of the available options are listed on the product page. All available accessories are listed under the appropriate area as well.