I was wondering for a long time whether this was the best for me and wheteher I should get the fireglass accessories. I've had this for a while now and its definitely worth it.
The heat doesn't push out as much as I thought it would. It does push as much as it says it does, its just a bit weaker than an open fireplace.
It doesn't have vents so its nice in that aspect! Its basically an insert and I couldn't be happier. I got the basic black liner which is nice and the fireglass really brings out the shine, but I wish I got the driftwood logs too.
Customer service is great! Very responsive but I didn't message them much because there weren't really any problems.