When will you charge my credit card?

• Your card is charged only after we confirm the item(s) are in stock and available to ship to you. You will be notified when your card is charged.

Am I getting the best price?

• Yes, of course. If you don't see that it is, we actually have a Price Match Guarantee that we suggest you check out!

• We at Atlas Fireplaces operate by our core standard - to provide top shopping experience and quality products at the best value, without compromising on our customer service. Like any online retailer, we are bound to abide by a Minimum Advertised Price policy, meaning we cannot advertise below the recommended price.  However, we are able to provide great deals, additional discounts, free shipping, new promotions, and a 100% Pricing Guarantee.  

• If you have more questions, reach out to us at support@atlasfireplaces.com.  You can also use our Live Chat feature during regular business hours. 

Do you have a showroom?

• We do not have a showroom, and are 100% online. By staying entirely online, we are able to eliminate all the costs that would be associated with a physical showroom, and pass those savings on to you.

Do you install fireplaces?

• We do not install fireplaces. We do recommend you find a local NFI certified fireplace installer which you can search for on NFI’s website here: Public – National Fireplace Institute (NFI) (nficertified.org)

 Do you charge sales tax?

• We only charge sales tax on products shipped into Texas