• All warranty repairs must be performed according to the manufacturer’s guidelines (Warranty Page). If a warranty issue arises, a warranty authorization must be obtained before performing any repairs. Please do not return warranty parts without first obtaining a Return Authorization. To obtain a Return Authorization, you must contact one of our Customer Support Staff members at returns@atlasfireplaces.com. Have the following information ready:
Invoice Number
Model number
Serial number
Date of Sale
Part required and description of the problem.

Replacement Parts

  • If requesting replacement parts please have the following information ready:
Model Number
Serial Number
Part required and description of the problem.