Warranty 

• All warranty repairs must be performed according to the manufacturer’s guidelines (Warranty Page). If a warranty issue arises, a warranty authorization must be obtained before performing any repairs. Please do not return warranty parts without first obtaining a Return Authorization. To obtain a Return Authorization, you must contact one of our Customer Support Staff members at returns@atlasfireplaces.com. Have the following information ready:

Invoice Number

Model number

Serial number

Date of Sale

Part required and description of the problem.

Replacement Parts

• If requesting replacement parts please have the following information ready:

Model Number

Serial Number

Part required and description of the problem.